{"id":1689,"date":"2018-01-15T10:20:49","date_gmt":"2018-01-15T10:20:49","guid":{"rendered":"https:\/\/www.mercabilbao.eus\/service-a-la-clientele\/"},"modified":"2020-03-23T15:11:47","modified_gmt":"2020-03-23T14:11:47","slug":"service-a-la-clientele","status":"publish","type":"page","link":"https:\/\/www.mercabilbao.eus\/fr\/information-pratique\/service-a-la-clientele\/","title":{"rendered":"Service \u00e0 la Client\u00e8le"},"content":{"rendered":"<p class=\"text-left\">Les activit\u00e9s de service \u00e0 la client\u00e8le concernent tous les services propos\u00e9s par MERCABILBAO.<\/p>\n<p class=\"text-left\">La responsabilit\u00e9 de MERCABILBAO en mati\u00e8re de Qualit\u00e9, d\u2019Environnement et de S\u00e9curit\u00e9 ne se limite pas \u00e0 la location d\u2019emplacements, la conservation de fruits dans la chambre froide\u2026 L\u2019engagement vis-\u00e0-vis du client va bien au-del\u00e0, et se poursuit \u00e0 travers les activit\u00e9s suivantes :<\/p>\n<h2>Service \u00e0 la client\u00e8le<\/h2>\n<p class=\"text-left\">MERCABILBAO dispose des services suivants :<\/p>\n<ul class=\"ul-margin-left\">\n<li>Entretien des installations<\/li>\n<li>Service de r\u00e9paration<\/li>\n<li>Service de surveillance.<\/li>\n<\/ul>\n<h2>Traitement des r\u00e9clamations<\/h2>\n<p class=\"text-left\">MERCABILBAO dispose \u00e9galement d\u2019un syst\u00e8me de traitement des r\u00e9clamations qui pourraient \u00eatre pr\u00e9sent\u00e9es, soit sous forme individuelle, soit par le biais du Comit\u00e9 d\u2019Assistance Sociale. Dans le cas d\u2019une r\u00e9clamation individuelle, tout employ\u00e9 de MERCABILBAO aidera le client en remplissant le formulaire correspondant et le fera parvenir au Responsable du D\u00e9partement mis en cause par la r\u00e9clamation. Celui-ci remettra un rapport pr\u00e9liminaire au Directeur G\u00e9n\u00e9ral qui d\u00e9cidera si la requ\u00eate doit suivre la proc\u00e9dure de r\u00e9paration et\/ou de pr\u00e9vention. Dans tous les cas, le responsable du D\u00e9partement fera conna\u00eetre, par \u00e9crit, le r\u00e9sultat de la requ\u00eate au plaignant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les activit\u00e9s de service \u00e0 la client\u00e8le concernent tous les services propos\u00e9s par MERCABILBAO. La responsabilit\u00e9 de MERCABILBAO en mati\u00e8re de Qualit\u00e9, d\u2019Environnement et de S\u00e9curit\u00e9 ne se limite pas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1644,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"page-sidebar.php","meta":{"footnotes":""},"class_list":["post-1689","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service \u00e0 la Client\u00e8le - Mercabilbao<\/title>\n<meta name=\"description\" content=\"Les activit\u00e9s de service \u00e0 la client\u00e8le concernent tous les services propos\u00e9s par MERCABILBAO. La responsabilit\u00e9 de MERCABILBAO en mati\u00e8re de Qualit\u00e9, d\u2019Environnement et de S\u00e9curit\u00e9 ne se limite pas \u00e0 la location d\u2019emplacements, la conservation de fruits dans la chambre froide\u2026 L\u2019engagement vis-\u00e0-vis du client va bien\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mercabilbao.eus\/fr\/information-pratique\/service-a-la-clientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service \u00e0 la Client\u00e8le - Mercabilbao\" \/>\n<meta property=\"og:description\" content=\"Les activit\u00e9s de service \u00e0 la client\u00e8le concernent tous les services propos\u00e9s par MERCABILBAO. 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